Terms & order policies.

Quotes & what your order includes

Your written quote identifies the products, material, dimensions, quantity, finishing and services included in your project. Design, delivery, installation, removal, surface repairs, permits and special access equipment are included only when listed. Please tell us about an event date or other firm deadline before accepting the quote.

Website estimates are preliminary. The written quote confirms the price and its acceptance deadline. If the scope changes or a quote expires, we confirm any revised price before you authorize the work. We do not add unapproved setup, material-waste or production charges to an accepted fixed-price quote.

Please identify one person authorized to approve the order, artwork and changes. If you approve for a business or another person, you confirm that you have authority to do so. Conflicting instructions can delay the project until the authorized contact confirms the direction.

Our written quote and the policy version identified in it form the order agreement when you accept. Your purchase order may supply a reference number or administrative details; additional or conflicting legal terms require our express written agreement. An estimate or discussion of a delivery date does not reserve production capacity.

Deposits & payment

Your quote states the deposit or advance payment, any progress payments and when the balance is due. Payments are credited toward your order total. A special-order advance is part of that total, not an additional charge for the same purchase. Preferred pricing and credit terms apply only when confirmed in writing.

Production requires the agreed payment, final artwork approval and confirmed specifications. Paying a deposit does not approve a proof. Missing payments or approvals can affect the schedule; contact us promptly if you have a question about an invoice.

Acceptance authorizes the design work and purchasing expressly described in the quote; print production still requires the agreed payment and final proof approval. We may pause unfinished work for overdue undisputed payments after notifying you. Restart timing depends on the production schedule and material availability.

Tell us promptly if an invoice appears incorrect. We will review the disputed portion; undisputed amounts remain due under the agreed schedule. You retain lawful card-issuer and payment-dispute rights. If a refund and a payment reversal both credit the same charge, we will reconcile the duplicate credit with you. Interest, collection charges and cancellation fees apply only if lawfully disclosed and agreed for your order.

Artwork & proof approval

Review your final proof carefully for spelling, names, contact details, dates, image quality, crop, placement, dimensions and quantity. Tell us about corrections before approving it. Production follows the version you approve; sending an earlier file or discussing an idea does not replace final approval.

Customer-approved spelling, content or layout errors may require a paid reprint. We remain responsible for errors we introduce and for work that does not match the approved specification. Design services, included revisions and any additional design charges are agreed in the quote; additional chargeable work requires your approval.

Final approval releases the approved version for production. We may rely on the content, spelling, placement and dimensions you approved. File preparation or automated preflight is not proofreading, legal review or a guarantee that every image will reproduce as you expect. Include proofreading, design verification or specialist review in your requested scope if needed.

After release, corrections to customer-approved content, newly supplied files or a changed preference may require a paid reprint. We confirm that cost before proceeding. We remain responsible for a production error or change we introduce that differs from the approved file.

Measurements & product choices

Please check measurements you provide, including units, orientation and the space available for installation. When measuring is part of our agreed service, we are responsible for the measurements we take. The quote should make clear who measures and what the finished dimensions will be.

Tell us where and how the product will be used. Wall texture, paint, masonry, flooring, moisture, sunlight and cleaning requirements can affect material selection. Suitability, preparation and any fire or slip rating must be confirmed for the particular material and installation. We will ask before substituting a different material or finish.

Unless our measuring service is included, we rely on the dimensions and site information you supply. Replacement printing, additional material or an extra visit caused by inaccurate customer-supplied information requires an agreed additional charge. We remain responsible for measurements we take and errors we introduce.

Tell us about unusual exposure, cleaning chemicals, heat, moisture, traffic, accessibility needs and code requirements before ordering. A recommendation depends on the information provided and agreed use; it is not a certification of the building, electrical system or installation. Required engineering, permitting or code review must be expressly included or arranged with a qualified professional.

Color, samples & inspiration images

A screen preview is not an exact printed-color reference. Material texture, lighting and the printing process affect the result. If matching a brand color or an existing print is critical, tell us before production so we can arrange a physical sample and agree on the reference. Samples, prototypes and color-matching work are included only when specified.

Website photographs show applications and design possibilities. They do not automatically include the pictured artwork, furniture, installation or accessories in your order. The quoted product and configuration determine what you receive. Repeat orders and separate production batches may have visible differences; discuss matching requirements when ordering.

We cannot promise an exact match to an uncalibrated display, a previous print or an unapproved reference. If color is critical, approve a physical sample on the selected material before the full run. Differences within the written specification or approved sample are not, by themselves, a defect. We do not apply an undisclosed color, trim or quantity tolerance to excuse work outside the agreed specification.

Special orders

Some materials, sizes, finishes and configurations are ordered or made specifically for your project. Before you authorize a special order, we explain the required advance payment, expected lead time and any commitments that cannot be canceled or recovered.

If you cancel, we try to stop the work or recover the purchase where practical. Any authorized, nonrecoverable costs are included in the cancellation accounting, and recovered credits reduce the amount you owe. Special-order status does not remove your rights when goods are defective or incorrectly supplied.

A special-order commitment can become nonrecoverable when material or hardware is purchased or custom work begins, even before printing. We identify that commitment for your approval. Any substitution and its price or schedule difference require your approval.

Changes & cancellations

Contact support@bransonprintworks.com as soon as you need to change or cancel an order, and include your quote or order number. We will confirm the status and available options. Once printing, finishing or special-order purchasing has begun, it may not be possible to stop or change that work.

If no authorized work or purchasing has begun, we refund your payment in full. Otherwise, we provide an itemized accounting of authorized work already performed and reasonable, unavoidable commitments permitted by the agreement and law, less amounts recovered or costs avoided. We credit payments already made and refund the remaining balance; any lawful unpaid amount must be supported by that accounting. There is no double recovery or automatic forfeiture of the entire deposit. Rights to a full refund required by law take priority.

Changes after approval can require a new proof, additional payment or a revised schedule. We confirm those changes with you before proceeding. If we cannot fulfill an order, we refund the unfulfilled portion; it is not treated as a customer cancellation.

Returns & refunds

Custom-printed and personalized products cannot ordinarily be returned because you changed your mind or approved the wrong artwork, size or quantity. This does not prevent a claim for defective goods, our error or another remedy required by law. For an unprinted or standard item, ask us about its return eligibility before ordering; any applicable return conditions must be disclosed before purchase.

Contact us before sending an item back so we can arrange the appropriate remedy and return instructions. When a return is needed because of our mistake or a confirmed defect, we arrange it at our expense. Approved refunds are returned to the original payment method where possible, with applicable tax adjustments. We confirm the refund amount and initiation with you; your payment provider determines when the credit appears. Any legally required refund deadline still applies.

Production, shipping & pickup

We confirm timing after reviewing your project, approvals, payment and material requirements. A production lead time is different from a delivery date. Rush service or an event deadline must be expressly agreed; please provide the correct shipping address, receiving contact and any access restrictions.

If we cannot meet an agreed shipment date, we notify you, explain the revised timing and offer the applicable choice of accepting the delay or canceling for a prompt refund of the unshipped goods. We do not treat silence as permission for an indefinite delay. Your statutory delivery and refund rights apply.

Check delivered items promptly for damage, missing items or the wrong product. Photos of the goods and packaging help us resolve the issue. Contact us directly about a shipment we arrange; we coordinate any carrier claim. Pickup orders are collected after we confirm they are ready. Any storage charges or later delivery arrangements require prior agreement.

Keep us informed of address changes and arrange to receive the shipment when required. Reasonable redelivery, address-correction or storage costs caused by incorrect information or unavailable access will be explained and agreed before an additional charge. A tracking estimate is not an independently guaranteed event-arrival time.

Severe weather, utility outages, carrier interruptions or other events outside reasonable control may affect performance. We will give notice, take reasonable steps to reduce the effect and discuss a revised schedule or applicable cancellation/refund option. This does not excuse an obligation the law requires us to perform or permit us to retain payment for goods we do not supply.

Installation & site readiness

Installation is included only when it appears in your quote. Before the appointment, we confirm the location, placement, access, working hours, permissions and who prepares the surface. Electrical work, sign permits, structural supports, removal and repairs must be specifically included or arranged separately.

Preparation and installation instructions depend on the selected product and surface. There is no single paint-curing time, adhesive or preparation method that applies to every wall or floor. If we find unsuitable conditions, we explain the issue and agree on preparation, a different material or rescheduling before proceeding.

Inspect the material as installation begins. If you see damage, a print defect or an unexpected adhesion problem, stop and contact us before continuing. When you arrange your own installer, provide the instructions for the exact product. We remain responsible for our products and work; problems caused by unrelated installation, site conditions or later alterations are assessed separately.

You are responsible for obtaining the property owner's permission and providing agreed access, a reasonably clear work area and accurate information about known site conditions. Move valuables and fragile items away from the work area. Extra visits or work caused by unavailable access, incomplete preparation or undisclosed conditions require an agreed change in scope or schedule.

Our ordinary site review is not an inspection for hidden moisture, mold, lead, asbestos, concealed wiring or structural defects. We may stop work if a condition appears unsafe or unsuitable and ask for qualified assessment or correction before returning. Hazardous-material removal is not included unless expressly contracted and legally within our qualifications.

Adhesives and removal can affect existing paint, finishes or weak surfaces. We discuss identified concerns and any agreed test area before proceeding. We are not responsible for a failure caused solely by pre-existing conditions, unsuitable customer-applied coatings, misuse or work by others; this does not release us from responsibility for damage caused by our own work. Repairs, repainting and later removal are separate services unless quoted.

Quality concerns & making things right

We stand behind the specified materials and work that matches your approved order. If we make an error or supply a defective product, contact us with your order reference, a description and photos when possible. Keep the affected product while we arrange an assessment. Report visible concerns promptly and before installation where practical; this does not take away rights relating to hidden defects discovered later.

For a confirmed problem with our work or product, we arrange an appropriate correction, repair or replacement without charging you for our mistake. If an appropriate correction cannot be provided within a reasonable agreed time, we refund the affected portion. Other remedies required by law remain available.

Any additional product or installation warranty, including its duration and coverage, is identified in your written project documents. A material’s advertised lifespan is not a promise of the same result in every setting. Wear, exposure, cleaning, moisture and later alterations affect performance; those factors do not excuse a defect caused by our own work.

Contact us before discarding or altering affected items, installing more affected material or commissioning replacement work, so we have a reasonable opportunity to inspect and offer a remedy. Keep the approved proof, affected items and packaging when practical. Take reasonable steps to prevent further damage and tell us if urgent action is needed. We do not automatically reimburse avoidable third-party replacement or installation costs incurred without that opportunity; additional remedies required by law remain available.

We do not guarantee a sales result, event attendance, advertising response or an identical appearance under every light or at every viewing distance. Any commitment to a particular result, matching standard, service life or installation warranty must be stated in the agreed project documents. Our express commitments and warranties that cannot lawfully be excluded remain in effect.

Taxes & exemption documents

Applicable tax is calculated for the transaction and location. Describing a charge as labor does not by itself determine whether it is taxable. Shipping, installation and other services are evaluated as applicable to your order.

If you are buying for resale or claiming another exemption, provide valid documentation before invoicing so we can review whether it covers your purchase. An organization name or verbal statement alone does not establish an exemption. If tax has already been charged, contact us about the documentation and any available correction process.

Artwork rights & project photographs

You confirm that you own or have the copyright, trademark, privacy, publicity and other permissions required for the files, names, logos, photographs and instructions you provide, including the intended printing and display. You give us a limited license to reproduce, prepare and process that content as needed to quote, produce and deliver your order, using service providers bound to the same project purpose. Inspiration images do not come with an automatic reproduction license. We may request evidence of rights, pause a disputed order or decline unlawful or infringing work.

The design quote states any ownership or license for commissioned artwork and whether editable source files are included. We request permission separately before using your project photos, identifying details or customer logos in our marketing. Placing an order does not automatically provide that permission.

Keep your own copies of artwork and source files. File storage is incidental to fulfilling the project and is not an indefinite backup service. A longer-term archive, editable-file delivery or reuse license must be agreed separately. We retain project records as described in our privacy policy and as required by law.

Website use & your information

Use the website and customer links to make legitimate inquiries and manage your own projects. Provide accurate contact information, keep account access and private order links secure, and notify us if you suspect unauthorized access. Do not upload malicious files or content you have no right to submit.

The privacy policy explains how we handle contact details, artwork and project records. Viewing the website or requesting an estimate does not by itself place a paid order or approve production.

Read our privacy policy →

Your agreement & consumer rights

The accepted quote, expressly agreed project-specific terms and identified policy version form the agreement for your order. Project-specific terms expressly agreed by both parties take priority over a conflicting general policy. Later website changes do not retroactively change an accepted order. Amendments require agreement; we retain the accepted version with the order.

Nothing on this page limits cancellation, refund, warranty or other rights that applicable law does not allow us to exclude. Where an in-home or other covered sale requires a separate cancellation notice, that notice and the applicable cancellation rights take priority. A custom or special order does not automatically remove those protections.

For a question or concern, contact Branson Printworks at support@bransonprintworks.com with the relevant quote or order number and what you would like us to review.

You may review these policies and request a copy before accepting. When you choose electronic acceptance, your typed name and acceptance record document your agreement; keep a copy. Contact us if you need an alternative to the electronic process. Proof approval and quote acceptance are separate actions.

Please send a concern to support@bransonprintworks.com so we can try to resolve it promptly. This request does not shorten a legal filing deadline, prevent urgent relief or require you to give up a small-claims case, payment dispute or right to contact a regulator. Missouri law governs to the extent a lawful choice of law is permitted, without removing mandatory protections that apply where you live or where the project is performed. If a provision cannot be enforced, the remaining lawful provisions continue to apply.